COVID-19 Response FAQ

Given the unprecedented events during Spring/Summer 2020 due to COVID-19, the NCAA Eligibility Center has partnered with the NCAA membership to identify the adjustments to the initial-eligibility certification process.

Click here to learn more about these important adjustments

These changes may not capture all unique scenarios; however, NCAA Customer Service is available to assist with questions Monday-Friday 9 a.m.-5 p.m. Eastern time at 877-262-1492 (Domestic students and Canadian students outside of Quebec) and for international students including Quebec at

Final Amateurism Certification

Students enrolling full time at an NCAA Division I or II college or university in Fall 2020 must request their final amateurism certification.

To request final amateurism, your student-athletes should log in to their Certification account at and:
    •    Review any open tasks and complete requests for additional information.
    •    Check their graduation and enrollment dates and update if necessary.
    •    Verify their graduation date and enrollment date are accurate.


Reminder: The enrollment date in a student's account should reflect the date they first plan to enroll in an NCAA Division I or II school.